Privacy policy

Last updated: February 10, 2026

pillovely operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). pillovely is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

• Account information including your username, password, security questions, preferences and settings.

• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .

• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

• With our affiliates or otherwise within our corporate group.

• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Legal Bases for Processing Personal Information

If you are located in the United Kingdom, we process your personal information only where we have a lawful basis for doing so under Article 6 of the UK General Data Protection Regulation (UK GDPR).

Depending on the purpose for which we process your personal information, we rely on one or more of the following legal bases:

Performance of a Contract (Article 6(1)(b) UK GDPR)

We process your personal information where it is necessary to perform a contract with you or to take steps at your request before entering into a contract. This includes:

• processing and fulfilling your orders;

• processing payments;

• arranging shipping and delivery;

• managing returns, exchanges and refunds;

• creating and maintaining your customer account;

• providing customer support;

• communicating with you regarding your orders or account.

Compliance with a Legal Obligation (Article 6(1)(c) UK GDPR)

We process personal information where necessary to comply with legal obligations applicable to our business, including:

• accounting and tax obligations;

• consumer protection obligations;

• responding to lawful requests from public authorities;

• maintaining legally required records;

• fraud prevention where required by law.

Legitimate Interests (Article 6(1)(f) UK GDPR)

We process personal information where it is necessary for our legitimate interests, provided that those interests are not overridden by your rights and freedoms.

These legitimate interests include:

• operating and improving our Services;

• maintaining website security;

• detecting and preventing fraud;

• responding to customer enquiries;

• analysing website performance;

• improving customer experience;

• administering our business;

• protecting our legal rights.

Whenever we rely on legitimate interests, we carefully balance those interests against your rights and freedoms.

Consent (Article 6(1)(a) UK GDPR)

Where required by law, we rely on your consent to:

• send marketing communications;

• place non-essential cookies on your device;

• personalise advertising;

• carry out certain analytics activities.

You may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Vital Interests (Article 6(1)(d) UK GDPR)

In exceptional circumstances, we may process personal information where necessary to protect the vital interests of an individual.

Legal Claims

We may process personal information where necessary for the establishment, exercise or defence of legal claims or where otherwise permitted by applicable law.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide, protect and improve the Services, personalise your experience and support analytics and marketing activities. The specific cookies used on our website may change from time to time as we improve our Services or as required by Shopify and our third-party service providers. 

Cookies are small text files stored on your device when you visit our website. Some cookies are essential for the operation of the website, while others help us understand how visitors use our Services or enable personalized advertising.

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of our website and cannot be disabled. They enable core functionality such as shopping cart features, secure login, payment processing, fraud prevention and website security.

Analytics Cookies

These cookies help us understand how visitors use our website, identify areas for improvement and measure the performance of our Services.

Functional Cookies

These cookies remember your preferences, such as language settings or other choices, in order to enhance your browsing experience.

Advertising and Marketing Cookies

These cookies are used to provide personalised advertisements, measure the effectiveness of marketing campaigns and display content that may be relevant to your interests.

Where required by the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR), we will obtain your consent before placing any non-essential cookies on your device.

You can manage or withdraw your cookie preferences at any time using our Cookie Preferences tool available on our website.

Our website may use cookies and similar technologies provided by Shopify and selected third-party service providers, including payment providers, analytics providers and advertising partners.

For further information about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on the purpose for which it was collected and our legal obligations.

In general:

• order and transaction records are retained for up to six (6) years where required by applicable tax and accounting laws;

• customer account information is retained for as long as your account remains active and for a reasonable period thereafter unless you request its deletion;

• customer service correspondence is retained for as long as necessary to resolve your enquiry and comply with legal obligations;

• marketing information is retained until you withdraw your consent or object to receiving marketing communications;

• cookie-related information is retained in accordance with the retention periods specified in our Cookie Preferences tool.

When your personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it unless we are legally required or permitted to retain it for a longer period. Different retention periods may apply where we are required to retain information for longer in order to comply with legal obligations or establish, exercise or defend legal claims.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.

• Right to Delete. You may have a right to request that we delete personal information we maintain about you.

• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.

• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have any questions or complaints about how we process your personal information, please contact us using the contact details provided below. We will make every reasonable effort to resolve your concerns promptly.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority.

If you are located in the United Kingdom, you may lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/make-a-complaint/

If you are located in the European Economic Area (EEA), you may lodge a complaint with the data protection supervisory authority in the Member State of your habitual residence, place of work or the place of the alleged infringement.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@pillovely.com or contact us at ul. KOŚCIELNA 17A , Chocznia, 34-123, PL For the purpose of applicable data protection laws, we are the data controller of your personal information.