Shipping policy

1. General Information

This Shipping Policy sets out the rules for processing and delivering orders placed in the online store pillovely.com.

The seller is Pillovely.com Sp. z o.o., ul. Kościelna 17a, 34-123 Chocznia, Poland.

Through pillovely.com, the store ships orders to the United Kingdom, Ireland, Luxembourg, Czechia and Slovakia.

2. Order Processing Time

Order processing begins after:

  • the payment has been credited (bank transfer, PayPal, Przelewy24), or

  • successful verification of customer details in the case of cash-on-delivery payments (cash on delivery is available in Poland only).

The standard processing time is provided:

  • on the product page,

  • in the shopping cart,

  • during the checkout process.

If a product is unavailable or delays occur for reasons beyond the Seller’s control, the Customer will be promptly informed by email or phone.

In the event of delays, the Customer may:

  • accept the new delivery date, or

  • withdraw from the contract and receive a refund.

3. Delivery Methods and Shipping Costs

The store offers delivery via:

  • courier companies,

  • personal pickup (upon prior arrangement).

Standard kerbside delivery is free to the United Kingdom, Ireland, Luxembourg, Czechia and Slovakia.

Carrying in and assembly are not currently offered outside Poland. Paid extras, such as carrying upstairs, will soon be available to choose on the product page; you are never obliged to choose them.

4. Delivery Location and Method

Goods are delivered to the address provided by the Customer in the order.

Couriers usually make one or two delivery attempts.

If delivery is unsuccessful, the parcel may be redirected to a pickup point or returned to the sender.

If the shipment is returned to the Seller due to incorrect address details or failure to collect the parcel:

  • the Customer may request reshipment after paying the additional delivery costs,

  • the Seller may refund the product price, reduced by the cost of shipping and return, if the Customer chooses not to have the order resent.

5. Checking the Condition of the Shipment

The Customer should check the condition of the shipment in the presence of the courier.
If the packaging is:

  • damaged,

  • opened,

  • or shows visible signs of tampering,
    a damage report should be completed with the courier.

A damage report significantly speeds up the complaint process with the courier company.

Damage should be reported to the Seller at hello@pillovely.com with the note “damage during transport”.

6. Personal Pickup

Personal pickup is possible only after arranging a date in advance.

Pickup address:

Pillovely Showroom
ul. Adama Mickiewicza 27
34-100 Wadowice, Poland

Personal pickup is free of charge.

7. International Deliveries

The store ships to the United Kingdom, Ireland, Luxembourg, Czechia and Slovakia.

Standard kerbside delivery is free in all of these countries.

Delivery time depends on the destination country and the production time shown on the product page.