Frequently Asked Questions

Choose a piece of furniture, select the fabric, colour or size on the product page, add it to your basket and go to checkout. After you place the order, you will receive a confirmation at the email address you provided.

The payment methods available for your country are shown at checkout, before you pay.

Prices are shown in the currency of the shop for your country, and the current price is always on the product page. Prices can differ between countries.

Yes, you can cancel an order as long as it has not been shipped, and changes such as a new delivery address are best reported as soon as possible. Contact us at +48 733 701 733 or hello@pillovely.com.

The delivery terms for your country are shown on the product page and at checkout, before you pay. Carrying the furniture in and assembly are not offered outside Poland. Details: shipping policy.

It depends on the model: the production time is shown on each product page before you order. Furniture in stock is usually dispatched within 1–3 working days.

No, carrying in and assembly are available only in Poland. Furniture that needs assembly comes with instructions and a complete set of fittings.

Yes, ask before or right after your purchase and we will tell you what is possible for your address: +48 733 701 733, hello@pillovely.com.

Yes, collection is free at the showroom in Wadowice, Poland, by appointment.

Pillovely delivers to the United Kingdom, Ireland, Luxembourg, Czechia, Slovakia, Germany, Austria, France, Belgium, the Netherlands and Poland. Orders from the UK, Ireland, Luxembourg, Czechia and Slovakia are handled by pillovely.com; the other countries have their own shops (pillovely.de, pillovely.fr, pillovely.nl, pillovely.be and pillovely.pl).

Yes, you have 30 days from delivery to return it without giving a reason. You pay the cost of sending it back, and Pillovely refunds the product price and the original delivery cost; personalised products made to your specification cannot be returned. Details: refund policy.

Pillovely furniture has a 2-year warranty. It covers manufacturing defects and faulty workmanship.

You can make a complaint within 2 years of receiving the product by writing to hello@pillovely.com or calling +48 733 701 733. It is usually resolved within 14 calendar days.

Yes, you can order up to 5 free fabric samples and check the colour and texture before you buy. Order them in fabric samples.

Upholstered Pillovely furniture comes in many fabrics and colours, chosen on the product page. For example, the BRICK modular sofa is upholstered in BELLA fabric in 17 colours.

Yes, many models can be made in another fabric or colour, and foam sofas also in different dimensions. These orders are quoted individually (hello@pillovely.com) and, as personalised products, cannot be returned.

Pillovely has two showrooms, both in Poland: in Wadowice (ul. Adama Mickiewicza 27) and in Kraków at Forum Designu (al. Marszałka Ferdynanda Focha 1). Outside Poland, Pillovely sells online only. Details: Wadowice showroom and Kraków showroom.

The Wadowice showroom is open Mon–Fri 8:00–16:00 and Sat 9:00–13:00, closed on Sundays. The Kraków showroom (Forum Designu) is open Mon–Fri 10:00–18:00 and Sat 10:00–16:00 (Polish time).

No, the showrooms display selected Pillovely furniture. Ask about a specific model before your visit: +48 733 701 733 or hello@pillovely.com.

Yes, in the Wadowice showroom an advisor will help you choose furniture and fabrics.

Pillovely is a furniture brand founded in 2023, owned by Pillovely.com Sp. z o.o. More: Pillovely facts.

Yes, Pillovely offers a consultation before you buy and a visualisation of the furniture in your room based on a photo and the room dimensions. Call +48 733 701 733 or book a consultation.

Call +48 733 701 733 (Mon–Fri 8:00–16:00 CET) or write to hello@pillovely.com. You can also use the contact form on this page.

Pillovely customer reviews are collected through Judge.me and Trusted Shops and shown on product pages.

Pillovely beds and mattresses come in European sizes such as 140x200, 160x200 and 180x200 cm, which differ from UK bed sizes, so choose bedding in the matching European size. Details: EU vs UK bed sizes.

Pillovely designs furniture for the living room, bedroom and dining room in vintage, Japandi, loft and Scandinavian styles. Upholstered pieces come in many fabrics and colours, so you can match them to your interior.

BRICK is a corner sofa built from S, M and L modules in a universal, left or right version. The modules connect with metal clips without tools, so you can change the layout at any time. Details: modular sofas.