Yes, in some cases it is possible to order furniture in custom dimensions. However, this depends on the specific product. Most models in our range are available only in standard sizes, but we encourage you to contact our team to explore the available options.

For example, with our foam sofas, we can make a variety of adjustments to dimensions and configurations. Each request is reviewed on a case-by-case basis.

Yes, in many cases it is possible to choose your own fabric and color. Please note, however, that manufacturing furniture in a non-standard fabric may involve additional production costs.

To receive a quote and confirm whether your chosen model can be made in the selected fabric, please contact our team. Each request of this type is reviewed and priced on a case-by-case basis.

Yes, we warmly invite you to visit our showroom, where you can see selected furniture pieces in person, assess their craftsmanship, and test their comfort. Our advisor is also available on-site and will be happy to assist you with your selection.

Address:
ul. Adama Mickiewicza 27
34-120 Wadowice, Poland

Opening hours:
Monday–Friday: 8:00 AM–4:00 PM
Saturday: 9:00 AM–1:00 PM
Sunday: Closed

Yes, we are happy to assist you in choosing the right furniture. If you have any questions regarding dimensions, fabrics, colors, or how to match furniture to your interior, feel free to contact us. We will do our best to help and recommend the most suitable solution for your needs.

Order fulfillment time depends on the type of furniture and the complexity of its production. An estimated lead time is provided on each product page, allowing you to check it before placing your order.

Yes, it is possible to modify your order. However, we kindly ask you to contact us as soon as possible after placing it. You can reach us by phone at +48 733 701 733 or by email at hello@pillovely.com. The sooner we receive your request, the greater the chance that the changes can still be made.

Yes, all of our furniture is manufactured in Europe.

Yes, most of the fabrics we offer are easy to clean and maintain on a daily basis. Detailed information about the properties of a specific fabric can be found on the product page or obtained by contacting our team.

Yes, we offer up to 5 free fabric samples so you can check the color, texture, and material before making a purchase decision.

To place an order, select the furniture you are interested in and go to its product page. Then choose the delivery option and click “Add to cart”. Proceed to your cart and select “Complete purchase”.

In the next step, fill in your contact details and choose a payment method. Finally, click “Pay now” – we will take care of the rest.

Yes, after placing your order, you will receive a confirmation to the email address provided during the checkout process.

You can pay for your order in several ways:
PayPal, BLIK, Klarna, or Tpay – fast online payments.

Available payment methods will be shown during the checkout process.

Yes, we offer delivery of our furniture. During the checkout process, you can select the appropriate delivery option.

Yes, you can change the delivery address. Please contact us as soon as possible to arrange a new address:
+48 733 701 733
hello@pillovely.com

Yes, order cancellation is possible, but only if it has not yet been shipped. Please contact us as soon as possible:
+48 733 701 733
hello@pillovely.com

You will receive a tracking number and a tracking link from the carrier via email.

We do not contact customers additionally before delivery unless there are issues with order fulfillment.

Yes, you can return furniture within 30 days of receiving your order.

You can find the detailed return procedure in the return policy. We also encourage you to contact us – we will guide you through the entire return process.

Yes, you can submit a complaint if the product is defective, damaged, or not in conformity with the contract.

A complaint can be filed within 2 years of receiving the product.

Please contact us by email at hello@pillovely.com or by phone at +48 733 701 733.

Complaint processing time depends on the nature of the case, but it usually takes up to 14 calendar days from the date of receipt.

Yes, the furniture comes with a 2-year warranty.

The warranty covers manufacturing defects and issues resulting from improper workmanship of the product.

Damage to the shipment should ideally be reported immediately upon receipt. If possible, check the package in the presence of the courier and request a damage report in case of any visible damage.

This is not mandatory, but it significantly facilitates and speeds up the handling of the claim.

Please contact us at hello@pillovely.com or by phone at +48 733 701 733, including photos of the damage.

Standard delivery is free of charge. However, we currently do not offer carrying inside the home or assembly services on this market.

Yes, you can choose a delivery date. Simply contact us before or immediately after purchase to arrange a convenient delivery date.

Yes, we deliver furniture abroad. You can select the available market on our website. If your country is not listed, please contact us.

The furniture is carefully packaged and secured for transport to minimize the risk of damage. Each shipment is also properly protected during courier transport.

Standard delivery is free of charge and does not include assembly. Unfortunately, we currently do not offer furniture assembly services.

Standard delivery is completely free of charge.

Yes, the showroom is open to all customers.

You can book an appointment, but it is not required.

Yes, in the showroom you can test the furniture and check its comfort and build quality. Fabric samples are also available to help you choose the right colors.

No, not all models are available in the showroom. To check whether a specific product is on display, we recommend contacting us before your visit.

Yes, you can take up to 5 fabric samples with you.

Yes, an advisor is available on site who will help you choose furniture and fabrics, as well as match colors and finishes to your needs. They will also be happy to answer any questions.

Yes, you can bring an interior design project. Our advisor will help you match furniture, fabrics, and finishes to your interior arrangement.

Yes, you can place an order in the showroom with the help of an advisor.

Yes, there is a large free customer parking area available at the showroom.

The showroom is located at: ul. Adama Mickiewicza 27, 34-120 Wadowice, Poland.

At the moment, our showroom is only located in Poland, but expansion and opening additional locations in other countries is planned.

This is a furniture delivery, carry-in, and assembly service, thanks to which you receive a ready-to-use product without the need for self-assembly.

This service is currently not available in this market. It is being tested in Poland.

As part of the Pillovely Service, you can choose only the carry-in of the furniture to the designated room or the carry-in combined with professional assembly.

No, the availability of the service depends on the type of product and is visible next to the given product in the store.

Yes, after placing the order, we will contact you to arrange a convenient delivery date.

Free access to the assembly site and adequate space for carrying in the furniture must be ensured.

If technical conditions do not allow for assembly, the team will inform you about it and determine the next steps.

Not at the moment, the service is available exclusively in Poland.

Yes, Pillovely Service is an additional service, and its cost depends on the selected product and scope (carry-in or assembly).

You can contact us by phone, email, or via the contact form on the website. The helpline operates from Monday to Friday, 8:00 AM – 4:00 PM: +48 733 701 733, hello@pillovely.com

We reply as quickly as possible. If the message is sent between 8:00 AM and 4:00 PM, you will usually receive a response within an hour. For messages sent outside these hours, the response time may be longer.

Customer Service operates from Monday to Friday, 8:00 AM – 4:00 PM.

Yes, for any matter regarding an order, we encourage you to contact our team.

Yes, we will gladly advise you and help you choose the right product for your needs.

On weekends, responses may be delayed – we will get back to you on the next business day.

Of course, we provide full support even after the order has been placed.

The Pillovely loyalty program was created with our customers in mind and allows you to take advantage of additional benefits offered within its framework. The exact rules of participation and available benefits can be found in the program regulations, which are sent via private message.

To join the program, you need to subscribe to the Pillovely newsletter, make purchases for a minimum of 500 €, and contact us to establish the terms of cooperation.

The loyalty program is open to individuals who meet the conditions specified in the regulations. All details regarding participation, registration, and any potential restrictions are contained in the program rules.

Participation in the loyalty program is completely voluntary. The customer decides whether to join and use the benefits offered within it.

You can find more information on the dedicated program page. You can access it via the website menu or by clicking here.