Additional services

Yes, you can return products within 30 days of delivery without giving a reason. The customer pays the return shipping cost, and personalised products (custom fabric or size) cannot be returned.

Yes, Pillovely helps with complaints, returns, transit damage, missing items and products that do not match your order. Every piece comes with a 2-year warranty covering manufacturing defects and faulty workmanship – contact us at hello@pillovely.com.

Yes, Pillovely issues VAT invoices for both business and private purchases. Invoice details should be provided when placing the order.

Yes, custom fabrics and custom sizes are available on request, including for customers in the UK. Email hello@pillovely.com for a quote; personalised products cannot be returned.

Pillovely offers up to 5 free fabric samples, design consultation and visualisation of furniture in your room from a photo, plus quotes for custom fabrics and sizes at hello@pillovely.com. Carrying in and assembly are available in Poland only.

Delivery terms and production time for each product are shown on the product page and at checkout. If you have a question about a specific order, contact us at hello@pillovely.com.

You can change or cancel your order before dispatch processing begins. It is best to contact customer service at hello@pillovely.com as soon as possible after placing the order.

Yes, Pillovely also caters to businesses, hotels and content creators. The brand helps furnish commercial spaces, including hotel and spa venues, and also makes its showroom in Wadowice, Poland, available for small events, business meetings, podcasts, photo shoots and video recordings.