Product description

Collection: TORO

Type: chenille

Composition: 100% PES

Weight: 400 g/m² ± 5%

Width: 143 cm ± 2 cm

Abrasion resistance: 80,000 cycles

Light fastness: >5

Color fastness to rubbing: 4-5 Dry // 4 Wet

Pilling resistance: 4

Flame retardant: YES

Products made from Toro fabric:

  • Continental Bed with Stavy Container
Returns

You have 30 days* from the date of receipt to return the product. To properly return a product, you must send an email to hello@pillovely.com with the subject line "RETURN #(order number)". The package is returned at the customer's expense to the address: Kościelna 17A, 34-123 Chocznia, Poland.

How to properly make a return?

1. Disassemble the product - if you assembled it, carefully disassemble it, preferably to the same state in which you received it.
2. Pack securely - use the original packaging or similar. Remember that the product must be well protected. If it is damaged, we will not be able to refund your money.
3. Take a photo - before shipping, take a photo of the packaged product and attach it to the return form.
4. Fill out the form.
5. Send back the product - within 30 days of submitting the return form to us. Arrange transport and send the package to the address: Kościelna 17A, 34-123 Chocznia, Poland.

When will I receive my refund?

As soon as the shipment reaches our warehouse and passes verification, we will issue a refund within 14 days of receipt.

* Personalized products are not returnable.

Official distributor

PILLOVELY.COM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Kościelna 17A, 34-123 Chocznia, Poland
Contact:hello@pillovely.com

FAQ

Need help? Check out our list of FAQs for more information.

Questions about this product

Is Abriamo fabric good?

Abriamo fabric is a solid, durable bouclé upholstery material, popularly known as teddy fabric. It stands out for its high abrasion resistance of 45,000 Martindale cycles, its heavy weight and a hydrophobic finish that limits liquids soaking in.

What is the most durable upholstery fabric?

The most durable upholstery materials include densely woven fabrics, microfibre and high-quality synthetic velvets and plushes. Their abrasion resistance often exceeds 100,000 Martindale cycles, and in some collections even reaches over 140,000. Woven fabrics cope well with everyday use and are less prone to snagging, while microfibre stands out for its strong polyester fibres and ease of cleaning. Modern velvets also often have a hydrophobic coating that limits liquids soaking in.

What types of upholstery fabric are there?

The basic upholstery fabrics include woven fabrics, velvets and chenilles. Woven fabrics stand out for their coarse, visible weave, high durability and good breathability. Velvets and velveteens have a soft, pleasant surface, reflect light beautifully and are easy to clean. Chenille is made from fluffy threads and is thick, soft and resistant to everyday use.

What is the best material for a sofa?

Velvet, dense woven fabric or microfibre are good choices for sofa upholstery, as they combine durability with easy care. Velvet is soft, elegant and often protected with a hydrophobic coating, while woven fabric copes well with friction and heavy use. Microfibre stands out for its resilience and ease of cleaning and works particularly well in homes with children.

Is bouclé fabric good?

Bouclé fabric, also known as teddy fabric, is a durable and currently very popular upholstery material. It gives a room a cosy character, but needs more care in homes with children or pets.

What are the disadvantages of bouclé?

The main drawbacks of bouclé include more difficult cleaning, a tendency to snag and the build-up of dust, pet hair and crumbs in the looped structure of the material. Stains and spilt liquids can be harder to remove than from smooth fabrics. Bouclé also needs regular vacuuming with a soft brush at low suction power.

Is bouclé comfortable to sit on?

Furniture upholstered in bouclé is usually comfortable, as the material is thick, soft and pleasant to the touch. Ultimately, however, comfort depends mainly on the construction of the armchair, chair or sofa.

What does bouclé fabric look like?

Bouclé fabric resembles soft lambswool, fluffy fur or knitwear with small, irregular loops. Its three-dimensional, substantial texture gives interiors a cosy and elegant character. It most often comes in shades of white, beige, grey and ecru, although bolder colours are also available.

Orders and customer service

Can I consult my choice before placing an order?

Yes. If you are debating between models, fabrics, colours, sizes, or configurations, please contact our team. We will help you go through the key issues and ensure that the chosen piece of furniture will meet your needs.

Can you prepare a visualization of the furniture in my interior?

Yes. We can prepare a visualization of a selected piece of furniture in your interior. Just send us a photo of the room, its dimensions, and indicate the model, color, and fabric you are interested in. This will make it easier for you to assess the proportions of the furniture and its fit into the overall arrangement.

What if I'm unsure about the color or fabric?

You can order free fabric samples and check the material in your own home. A sample allows you to see the actual shade, texture, and how the fabric looks in daylight and artificial light. You can typically order up to 5 different samples.

Can I buy furniture on installments?

Yes. At Pillovely, you can take advantage of the option to purchase furniture online in installments. Available financing options will appear during checkout, allowing you to choose the solution best suited to your budget.

Can I order furniture delivery and assembly?

At the moment, carry-in and assembly (Pillovely Service) is available for deliveries within Poland only. Outside Poland, we deliver your furniture to the address given in your order – see our shipping policy for details. If you have any questions, our team will be happy to help.

What should I do if I need help after placing an order?

Our team remains at your disposal even after purchase. If you have questions about your order, fulfillment, delivery, or product, you can contact Customer Service at: 604 833 422. We will help you check the status of your case and advise on further steps.

What if I notice a defect or damage after receiving the furniture?

If you notice a defect, damage or other irregularity, you can submit a complaint to our team. It is helpful to have your order number, a description of the situation, and photos showing the problem ready. Based on this information, we will be able to efficiently verify your submission and propose a further solution.

Can I return the product I ordered?

In specific cases, it is possible to return a product in accordance with the store's current rules and regulations regarding distance selling. Personalized products are not returnable. Before making a purchase, it is advisable to familiarize yourself with the current return policy.

How do I know if the furniture will fit in the apartment?

Before purchasing, check not only the dimensions of the furniture itself but also the width of doors, corridors, stairwells, and elevators. If you're unsure, you can send us photos and dimensions of the space: we'll help assess if the chosen model will be suitable.

I still have concerns about placing an order – can someone help me?

Of course. You don't have to make decisions on your own. You can contact our Customer Service Office: 733 701 733 or directly Ms. Oliwia at: 604 833 422. We will help you choose a product, fabric, configuration, check delivery options, payment or visualization, and answer your questions before finalizing your purchase.

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