Product description

Collection: Casablanca

Type: knitwear

Composition: 100% PES

Weight: 310 g/m² ± 5 %

Width: 142 ± 3 cm

Abrasion resistance: ≥ 45,000 cycles

Fireproof: YES

Fluid resistance: YES

Pet friendly: YES

Products made of Casablanca fabric:

  • Continental Bed with Container Lasy
Returns

You have 30 days* from the date of receipt to return the product. To properly return a product, you must send an email to hello@pillovely.com with the subject line "RETURN #(order number)". The package is returned at the customer's expense to the address: Kościelna 17A, 34-123 Chocznia, Poland.

How to properly make a return?

1. Disassemble the product - if you assembled it, carefully disassemble it, preferably to the same state in which you received it.
2. Pack securely - use the original packaging or similar. Remember that the product must be well protected. If it is damaged, we will not be able to refund your money.
3. Take a photo - before shipping, take a photo of the packaged product and attach it to the return form.
4. Fill out the form.
5. Send back the product - within 30 days of submitting the return form to us. Arrange transport and send the package to the address: Kościelna 17A, 34-123 Chocznia, Poland.

When will I receive my refund?

As soon as the shipment reaches our warehouse and passes verification, we will issue a refund within 14 days of receipt.

* Personalized products are not returnable.

Official distributor

PILLOVELY.COM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Kościelna 17A, 34-123 Chocznia, Poland
Contact:hello@pillovely.com

FAQ

Need help? Check out our list of FAQs for more information.

Questions about this product

What kind of fabric is Casablanca?

Casablanca is a fabric that is pleasant to the touch, with a short pile and a slightly lustrous finish. It copes well with everyday use, and its water-repellent properties make spilt liquids easier to remove. Its resistance to snagging means the material also works well in a home with pets.

What is the most durable upholstery fabric?

Exceptionally durable upholstery includes densely woven fabrics, chenilles and synthetic velours. The compact construction of the material means it copes better with frequent use and damage. With pets, pet-friendly fabrics with a surface that is less prone to snagging are a practical solution.

What is the best fabric for a sofa?

For sofa upholstery, it is worth choosing durable woven fabrics, velours, chenilles or corduroys. Each of these materials offers a different texture and level of softness. When buying, it is best to consider the fabric’s resistance to wear and how easy it is to clean.

What is the best material for corner sofa upholstery?

Water-repellent velours, strong woven fabrics and chenilles work well on a corner sofa. Pay attention to abrasion resistance, ease of cleaning and limited liquid absorption. With children or pets, dense fabrics with Easy Clean or pet-friendly properties are practical.

What is the most fashionable upholstery fabric?

Bouclé, corduroy, velvet and textured woven fabrics stand out most in current trends. The distinctive textures of these materials add softness to furniture and create a pleasant, fashionable atmosphere in the room.

What are popular upholstery fabrics?

Popular upholstery fabrics include woven fabrics, chenilles, velours, velvets, bouclé and faux leather, among others. Each of these materials has a different texture, appearance and properties, so it is worth matching the upholstery to the type of furniture and how intensively it will be used.

What are the groups of upholstery fabrics?

Upholstery fabrics can be distinguished by their structure, weave and finish. Popular types are woven fabrics, chenilles, plushes, bouclé, corduroy, jacquard, flock and Alcantara. Each material has a different texture and properties, which affect the look and use of the furniture.

Is velvet a good material?

Velvet is a soft fabric with a smooth surface and a subtle sheen. It is durable, pleasant to the touch and works well as furniture upholstery. It is also easy to care for day to day.

Orders and customer service

Can I consult my choice before placing an order?

Yes. If you are debating between models, fabrics, colours, sizes, or configurations, please contact our team. We will help you go through the key issues and ensure that the chosen piece of furniture will meet your needs.

Can you prepare a visualization of the furniture in my interior?

Yes. We can prepare a visualization of a selected piece of furniture in your interior. Just send us a photo of the room, its dimensions, and indicate the model, color, and fabric you are interested in. This will make it easier for you to assess the proportions of the furniture and its fit into the overall arrangement.

What if I'm unsure about the color or fabric?

You can order free fabric samples and check the material in your own home. A sample allows you to see the actual shade, texture, and how the fabric looks in daylight and artificial light. You can typically order up to 5 different samples.

Can I buy furniture on installments?

Yes. At Pillovely, you can take advantage of the option to purchase furniture online in installments. Available financing options will appear during checkout, allowing you to choose the solution best suited to your budget.

Can I order furniture delivery and assembly?

At the moment, carry-in and assembly (Pillovely Service) is available for deliveries within Poland only. Outside Poland, we deliver your furniture to the address given in your order – see our shipping policy for details. If you have any questions, our team will be happy to help.

What should I do if I need help after placing an order?

Our team remains at your disposal even after purchase. If you have questions about your order, fulfillment, delivery, or product, you can contact Customer Service at: 604 833 422. We will help you check the status of your case and advise on further steps.

What if I notice a defect or damage after receiving the furniture?

If you notice a defect, damage or other irregularity, you can submit a complaint to our team. It is helpful to have your order number, a description of the situation, and photos showing the problem ready. Based on this information, we will be able to efficiently verify your submission and propose a further solution.

Can I return the product I ordered?

In specific cases, it is possible to return a product in accordance with the store's current rules and regulations regarding distance selling. Personalized products are not returnable. Before making a purchase, it is advisable to familiarize yourself with the current return policy.

How do I know if the furniture will fit in the apartment?

Before purchasing, check not only the dimensions of the furniture itself but also the width of doors, corridors, stairwells, and elevators. If you're unsure, you can send us photos and dimensions of the space: we'll help assess if the chosen model will be suitable.

I still have concerns about placing an order – can someone help me?

Of course. You don't have to make decisions on your own. You can contact our Customer Service Office: 733 701 733 or directly Ms. Oliwia at: 604 833 422. We will help you choose a product, fabric, configuration, check delivery options, payment or visualization, and answer your questions before finalizing your purchase.

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