Product description

Collection: FRESH

Type: velvet

Composition: 100% PES

Weight: 270 g/m² ± 5%

Width: 144 cm ± 2 cm

Abrasion resistance: 81,000 cycles

Light fastness: 4-5

Color fastness to rubbing: 4-5 Dry and wet

Pilling resistance: 5

Flame retardancy: on request


Products made from Fresh:

  • Upholstered Bed with Storage by Drevy
Returns

You have 30 days* from the date of receipt to return the product. To properly return a product, you must send an email to hello@pillovely.com with the subject line "RETURN #(order number)". The package is returned at the customer's expense to the address: Kościelna 17A, 34-123 Chocznia, Poland.

How to properly make a return?

1. Disassemble the product - if you assembled it, carefully disassemble it, preferably to the same state in which you received it.
2. Pack securely - use the original packaging or similar. Remember that the product must be well protected. If it is damaged, we will not be able to refund your money.
3. Take a photo - before shipping, take a photo of the packaged product and attach it to the return form.
4. Fill out the form.
5. Send back the product - within 30 days of submitting the return form to us. Arrange transport and send the package to the address: Kościelna 17A, 34-123 Chocznia, Poland.

When will I receive my refund?

As soon as the shipment reaches our warehouse and passes verification, we will issue a refund within 14 days of receipt.

* Personalized products are not returnable.

Official distributor

PILLOVELY.COM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Kościelna 17A, 34-123 Chocznia, Poland
Contact:hello@pillovely.com

FAQ

Need help? Check out our list of FAQs for more information.

Questions about this product

What is the best fabric for a sofa?

For sofa upholstery you can choose velour, velvet, a hard-wearing woven fabric or a water-repellent fabric. Velour is soft and elegant, woven fabric stands up well to everyday use, and a water-repellent finish makes removing dirt easier. An alternative is genuine leather, which is durable but needs regular care.

What is velvet fabric?

For a sofa you can choose velour, velvet, durable woven fabrics or water-repellent fabrics. Velour is soft, woven fabrics withstand everyday use, and water-repellent materials help keep things clean. Genuine leather can also be a good option, although it needs proper care.

What is the most durable upholstery fabric?

Polyester and polyamide materials cope well with heavy use while keeping their durability and colour. The quality of the weave and the abrasion resistance determined in the Martindale test are key.

What are the 3 types of upholstery fabric?

Popular upholstery options include woven fabrics, velour, plush and chenille. Woven fabrics feature a characteristic texture, velour and plush provide softness, and chenille is pleasant to the touch and resistant to wear.

Are velvet and velour the same?

Velour and velvet are very similar but differ in structure and how they are made. The pile length and the degree of sheen can also vary.

What are the most fashionable upholstery fabrics?

Fashionable upholstery today stands out for its softness and interesting texture. The most popular choices are bouclé, velour, corduroy, nubuck and faux suede, as well as practical eco-friendly materials.

What fabric weight is right for a sofa?

A suitable sofa fabric weight is usually within 300–500 g/m². When assessing its durability, also consider the quality of the weave and the fabric’s abrasion resistance.

What does velvet fabric look like?

Velvet stands out for its dense, soft texture that is pleasant to the touch. It may subtly reflect light and show shading, or have a matt, uniform surface.

Orders and customer service

Can I consult my choice before placing an order?

Yes. If you are debating between models, fabrics, colours, sizes, or configurations, please contact our team. We will help you go through the key issues and ensure that the chosen piece of furniture will meet your needs.

Can you prepare a visualization of the furniture in my interior?

Yes. We can prepare a visualization of a selected piece of furniture in your interior. Just send us a photo of the room, its dimensions, and indicate the model, color, and fabric you are interested in. This will make it easier for you to assess the proportions of the furniture and its fit into the overall arrangement.

What if I'm unsure about the color or fabric?

You can order free fabric samples and check the material in your own home. A sample allows you to see the actual shade, texture, and how the fabric looks in daylight and artificial light. You can typically order up to 5 different samples.

Can I buy furniture on installments?

Yes. At Pillovely, you can take advantage of the option to purchase furniture online in installments. Available financing options will appear during checkout, allowing you to choose the solution best suited to your budget.

Can I order furniture delivery and assembly?

At the moment, carry-in and assembly (Pillovely Service) is available for deliveries within Poland only. Outside Poland, we deliver your furniture to the address given in your order – see our shipping policy for details. If you have any questions, our team will be happy to help.

What should I do if I need help after placing an order?

Our team remains at your disposal even after purchase. If you have questions about your order, fulfillment, delivery, or product, you can contact Customer Service at: 604 833 422. We will help you check the status of your case and advise on further steps.

What if I notice a defect or damage after receiving the furniture?

If you notice a defect, damage or other irregularity, you can submit a complaint to our team. It is helpful to have your order number, a description of the situation, and photos showing the problem ready. Based on this information, we will be able to efficiently verify your submission and propose a further solution.

Can I return the product I ordered?

In specific cases, it is possible to return a product in accordance with the store's current rules and regulations regarding distance selling. Personalized products are not returnable. Before making a purchase, it is advisable to familiarize yourself with the current return policy.

How do I know if the furniture will fit in the apartment?

Before purchasing, check not only the dimensions of the furniture itself but also the width of doors, corridors, stairwells, and elevators. If you're unsure, you can send us photos and dimensions of the space: we'll help assess if the chosen model will be suitable.

I still have concerns about placing an order – can someone help me?

Of course. You don't have to make decisions on your own. You can contact our Customer Service Office: 733 701 733 or directly Ms. Oliwia at: 604 833 422. We will help you choose a product, fabric, configuration, check delivery options, payment or visualization, and answer your questions before finalizing your purchase.

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